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Database Performance & Regulatory Reporting Senior Officer

Location: Based at Sir Oswald Stoll Mansions, 446 Fulham Road, London SW6 1DT

Location: Fulham, London, with travel across London and to other sites

Contract: Permanent
Job type: Full-time [Monday to Friday – 9 am to 5 pm]
Responsible: Head of Finance & IT
Salary: £39,312 – £43,979 per year, plus benefits

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The Stoll Foundation is a leading provider of supported housing for vulnerable and disabled veterans in the UK. With a proud legacy of service, we are committed to delivering safe, high-quality homes and support that enables independence, dignity, and well-being for those who have served their country.

The Role:

To play a pivotal role in the development, monitoring and continuous improvement of data systems and performance reporting through benchmarking and data analysis. These activities support regulatory compliance, service delivery excellence across supported housing operations and strategic decision-making. This role ensures the integrity, accuracy, and accessibility of housing-related data, enabling The Foundation to monitor outcomes, optimise resource allocation, and demonstrate impact to stakeholders, including funders, regulators, and service users.

Key Responsibilities:

  • Work with IT and operational teams to validate, audit and improve the data in housing, property, support, fundraising, finance and all linked software.
  • Maintain high levels of data integrity, quality, and completeness across all systems
    promote best practices in data usage and system functionality.
  • Respond to data-related queries and troubleshoot data issues.
  • Collaborate with operational teams to champion data quality and continuous
    improvement.
  • Oversee the collection, validation, and analysis of performance data from housing and
    support systems.
  • Train staff on data entry, performance monitoring, and use of reporting tools.
  • With direction, develop and maintain a suite of Key Performance Indicators (KPIs) aligned
    with strategic objectives and regulatory requirements.
  • Monitor and report on key performance indicators (KPIs) related to, but not limited to,
    tenancy sustainment, support outcomes, repairs, and resident satisfaction.
  • Extract and analyse data for KPIs and statutory returns, with relevant commentary.
  • Lead on the collection, analysis, and presentation of performance data to internal and
    external stakeholders.
  • Produce regular performance reports and dashboards with commentary, for the
    Executive, senior management, committees and Board.

Person Specification

  • Proven experience in performance management, compliance, or quality assurance within
    supported housing or social care [Essential].
  • Proven experience with housing or case management systems [Essential].
  • Experience of Housing Benefit rules, rent and service charges, and exempt
    accommodation [Essential].
  • Strong understanding of Key Performance Indicators (KPIs), benchmarking tools and
    platforms (for example Acuity, HouseMark), and regulatory frameworks (for example,
    TSMs, NSE) [Essential].
  • Excellent analytical and reporting skills, with proficiency in Excel and performance
    dashboards [Essential].
  • Collaborative approach with strong influencing and problem-solving skills [Essential].

Staff benefits are:

Healthcare Cash Back Plan – provided by Bupa, this scheme financially reimburses you for treatment costs (up to an annual limit) for everyday healthcare needs including dental and chiropractic treatments, physiotherapy and health screenings.

Ride to Work Scheme – providing loans for bicycles and cycling equipment through our retail partner as a tax and National Insurance free benefit through salary exchange.

Season Ticket Loans – staff can access an interest-free loan if they travel to and from work by public transport, paid back over 10 monthly instalments.

Pension – the Social Housing Pension Scheme (SHPS) is available to all employees via salary exchange. Whilst you can opt out of the pension scheme.

 

If you would like to apply, please email your CV and cover letter, outlining how you meet the person specification, to recruitment@stoll.org.uk.

Job Description/Person Specification is here.

Closing date for applications: Monday, 29th September 2025 , 5pm

Stoll strives to be an equal opportunities employer and welcomes applications from all sections of the community.  We particularly welcome applications from ex-Service personnel.

Stoll appointments are subject to an enhanced DBS check.