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Latest Coronavirus Update

We will continue to update residents regularly as to changes in our services.


Communal Spaces & Activities – Planned re-opening
Stoll has devised a plan to re-instate the communal activities and spaces in line with the Government Road Map and our organisational policies and procedures.  Please see the following provisional dates and headlines; these may be subject to change. We all know that COVID-19 remains a part of our lives and we therefore note that we may not be able to support the same activities as previously, if the activity does not comply with what are known as ‘COVID-secure’ measures.

We are going to have to keep living our lives differently to keep ourselves and others safe. We must carry on with ‘hands, face, space’ and comply with the COVID-Secure measures that remain in place. Meet outdoors when we can and keep letting fresh air in. If we all continue to play our part, we will be that bit closer to a future that is more familiar. All the use of rooms and spaces across all sites, in and outdoors, are all subject to a risk assessment to ensure that COVID-Secure practices, such as enhanced cleaning, can be maintained.  In line with Government guidance:

No earlier than April 12th 2021
Communal areas open for mental health therapy groups.
Gym opens at Fulham site with limited access booked through our online booking system.

No earlier than May 17th 2021
Outdoor wellbeing activities can commence.
Some communal areas can re-open for adult group sports and exercise classes.
Gym usage can be increased dependent on cleaning capacity.

No earlier than June 21st
Communal areas open for all groups.
Communal areas open for individual sessions.
Gym at Fulham opens with the new booking system.
Outdoor group events can take place.
Review bookings for indoor events from external groups.

Coronavirus Housing update

During the current lockdown, we are continuing to work hard to deliver our core services. However, following Government advice, we simply still have to prioritise what housing services are essential. We will continue to deal with the majority of service requests over the phone and by email. If we do need to see someone in person, we will arrange to meet with you in either the office/interview room or communal lounge dependent on which scheme you live at.

For many people it has been a very difficult year with a few tenants having lost loved ones during the Covid pandemic; we send our deepest condolences to all those who have suffered bereavements. There are those of you too who may be suffering from ill health, perhaps made worse by the stress and worry of the pandemic. In addition, some residents have had their incomes significantly affected, being forced into unemployment or by losing self-employment business. If you feel affected by this and worried that you will have a problem in paying your rent please get in touch with a member of the Housing team to discuss your concerns and how we may be able to assist you. All residents have our heartfelt thoughts and our best wishes go out to you all.

The Housing and Property Services Team are attending all sites weekly, however this remains more limited than pre-Covid. If you need to book an appointment with your Housing Officer please contact them on 0207 385 2110 option 1. Remember you can access your rent or report a repair at any time by logging into your MyTenancy2 account. If you would like more information or help with setting up an account please contact your Housing Officer. This is the fastest and easiest way to get in touch with Stoll.