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MyTenancy & Key Documents

MyTenancy is the secure online service that lets you easily:

  • Check your rent account
  • Make a rent payment
  • Report a repair and check its progress
  • Update your personal information, such as phone number or email address
  • Contact the Housing Team

The aim of the portal is to make managing your home, and your relationship with Stoll, much easier. And rest assured, nobody else can see your information as you need your username and password to access the system.

Just click on the ‘Visit MyTenancy Website’ link below and login.

Click here to download a simple Guide to help you use the site.

Key Documents

The following key documents are available in order to assist our residents in maintaining and managing their tenancy using Stoll’s policies and procedures.

Our Allocations Policy and guidance notes are also available for new applicants.

If advice, assistance or more information is needed on any of the documents, please do not hesitate to contact a member of the Housing Team who will be happy to guide you through the documents.

Customer Service Charter

ICT Acceptable Use Policy – residents

Complaints Form

Complaints Policy

Complaints Procedure

Stoll Allocations Policy

Stoll Tenancy Policy

Housing Application Guidance

Social Media Guidelines for Tenants

Fair Processing Notice – Tenants & Customers

Beneficiary Involvement and Consultation Policy

Beneficiary Involvement and Consultation Procedures

To find our Policies for other stakeholders at Stoll please follow the link below.


Estate Inspections

Inspections will be taking place at all Stoll sites on a monthly basis and we welcome resident input into what we can do to improve the Estate.

You can also contact us using the form below: