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Key documents

The following key documents are available in order to assist our residents in maintaining and managing their tenancy using Stoll’s policies and procedures.

Our Allocations Policy and guidance notes are also available for new applicants.

If advice, assistance or more information is needed on any of the documents, please do not hesitate to contact a member of the Housing Team who will be happy to guide you through the documents.

Customer Service Charter 2016

ICT Acceptable Use Policy – Residents

Complaints Form

Complaints Policy 2019

Complaints Procedure 2019

Stoll Allocations Policy 2019

Stoll Tenancy Policy

Housing Application Guidance

Social Media Guidelines for Tenants

Fair Processing Notice – Tenants & Customers

To find our Policies for other stakeholders at Stoll please follow the link below.